Refund Policy

Brandora Labs LLC provides B2B digital services (modular branding, visual/verbal identity, BrandHub setup/ops, white-label Brand Partnership, UX one-page, templates, AI automations, etc.). Most engagements are custom work delivered through structured phases/sprints.

• Custom services (e.g., Branding Bar modules M0–M9; identity; verbal system; UX one-page; packaging; BrandHub setup; sprints/intensive days; Brand Partnership plans; Accelerator/mentoring) are non-refundable once work has started.

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• Digital downloads (templates, guides, presets, assets) are non-refundable after purchase due to instant access.

• Booking deposits/retainers (e.g., BrandHub setup 50% or sprint slot) become non-refundable after slot allocation and project opening.

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• For milestone-based projects, amounts invoiced/approved per milestone are not refundable.

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• Rescheduling requires 72 h notice; late reschedules may incur a 20% fee of the active milestone (or loss of deposit, if applicable).

• Operations/SLA plans (e.g., M9 Essential/Growth) are prepaid and non-refundable once the month starts.

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• You may cancel renewal before the next cycle; cancellations apply to future periods only.

At our discretion, we may offer a credit (not a refund) if:

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• Delivery becomes impossible solely due to Brandora and rescheduling is not feasible.

• An intensive day is cancelled 7+ days in advance and has not started (credit valid for 60 days).

Each deliverable includes defined revision rounds; requests outside the original brief constitute new scope (not grounds for refunds). We run per-asset QA (licenses, consistency, AA accessibility baseline, technical specs).

Programs/workshops/Accelerator: if platform/materials access is granted upon enrollment, refunds don’t apply. If the start is in the future and no access was provided, you may request a credit to the next cohort with 7-day advance notice.

• We operate primarily B2B. For EU consumer purchases, the 14-day right of withdrawal does not apply to services already rendered or to digital content when immediate access was requested/consented to (with acknowledgment of withdrawal loss).

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• Taxes, processor fees (Stripe/Wix Payments), third-party licenses and scope expansions are non-refundable.

Email billing@brandoralabs.com or hello@brandoralabs.com with:

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• Order/invoice number, date, and item/service description.

• Reason and any relevant evidence.
  We’ll review within 7–10 business days and reply with a resolution.

Initiating a chargeback without prior reasonable communication may lead us to suspend access, revoke licenses, and pause deliveries until resolved. We reserve the right to submit evidence to the payment processor for work performed/approved milestones.

No refunds for delays/impossibilities due to force majeure (major cloud outages, disasters, conflicts, etc.). We will reschedule to the earliest available window.

• Currency is shown at checkout/proposal (USD or EUR).

• Approved refunds (if any) may take 5–10 business days to appear; third-party/bank fees are non-refundable.