Privacy Policy

This Privacy Policy explains how Brandora Labs LLC ('Brandora', 'we', 'our') collects, uses, stores and protects personal data from users and clients of brandoralabs.com and related platforms (Brandhub, Notion, Slack, Drive, Figma, NAS, etc.).

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By using our website or services, you agree to the terms below.

Legal Name: Brandora Labs LLC
Address: 2105 Vista Oeste St NW Suite E.1366, Albuquerque, NM 87120, USA
Email: hello@brandoralabs.com
Phone: +1 575 213 9493 (WhatsApp / iMessage)
Jurisdiction: State of New Mexico, USA
Legal Compliance: GDPR (EU), CCPA/CPRA (California), and U.S. privacy laws.

Applies to all global users (U.S., EU, LATAM and others).
Services are intended for adults 18 and older.

We may collect:

• Identification data (name, email, phone, country, city, postal code)

• Billing data (address, company, VAT/NIF, payment method via secure gateways)

• Technical data (cookies, IP, browser, analytics via Google Analytics & Meta Pixel)

• Interaction data (forms, subscriptions, uploads, briefs, brand assets)

• Visual data (video or voice calls via Zoom/Meet)

• Preferences and interests (services requested, industry, language)

• Data hosted in Brandhub (client files and assets for project execution only)

• AI-assisted communications (messages or emails generated under human supervision)

• Send quotes and proposals

• Manage contracts and branding projects

• Fulfil legal and tax obligations

• Hold meetings or video calls

• Send newsletters and updates (when consented)

• Analyze website performance and improve UX

• Prevent fraud and ensure security

• Use of AI: accelerate design exploration and prototyping; never used for automated decision-making or profiling

• BrandHub Data: store and manage brand assets without commercial reuse

We process data under:

• Explicit consent (forms, cookies, subscriptions)

• Contract execution (service delivery)

• Legitimate interest (security, analytics)

• Legal obligation (invoicing and tax)

Shared only with service providers: Wix, Google, Meta, Stripe, Zoom, OpenAI, Midjourney.
Transfers (U.S. ↔ EU) under Data Privacy Framework or Standard Contractual Clauses.

No personal data is sold or commercialized.

• Clients & leads: 5 years after last interaction

• Billing: 5 years (fiscal requirement)

• Cookies/analytics: 24 months

• Newsletter: until opt-out

• BrandHub: until contract ends or deletion request

You may request access, rectification, erasure (right to be forgotten), objection, and data portability by contacting privacy@brandoralabs.com.

You may also request complete deletion of Brandhub data at any time.
Responses within 30 business days.

Cookies improve UX and analytics.
A cookie banner lets users accept, reject, or customize preferences.
Types: functional, analytical (Google), advertising (Meta).
Consent may be withdrawn via browser or cookie panel.

We apply SSL, encryption, access control, regular backups and 2FA.
Data is stored on encrypted servers (Wix, Google Cloud, Brandora NAS).
Breaches will be reported to users and authorities as required by law.

Brandora Labs LLC is not liable for unintentional similarities produced by third-party AI tools.

AI use is subject to each provider’s license (OpenAI, Midjourney, etc.) accepted when purchasing AI-assisted services.

Brandora Labs LLC may update this Privacy Policy at any time by publishing a revised version on this page.

The 'Last updated' date indicates the latest revision.

This Policy is governed by the laws of New Mexico (USA) and, where applicable, the EU GDPR and California CCPA/CPRA.